Reflections

Welcoming Everybody: How to Make Indoor Spaces Work Better for Customers with Disabilities

Episode Summary

Why don't indoor spaces always work as well as they should, and what can be done to make them work better? Grant Hardy consults with a group of experts and changemakers on how we can make indoor spaces more accessible. Grant opens things up with legally blind consumer, Stephen Ricci about some of the challenges he experiences navigating indoor spaces. He speaks to Maayan Ziv, Founder and CEO of AccessNow and Matthew Shaw, Head of Accessibility Practice and Innovation at the Rick Hansen Foundation to hear how we can tackle the physical and attitudinal barriers in our indoor spaces. The Waterloo Regional Airport incorporated accessibility into a major property redesign. Operations Manager Tanya Herback shares what visitors can expect.

Episode Notes

Why don't indoor spaces always work as well as they should, and what can be done to make them work better?

Grant Hardy consults with a group of experts and changemakers on how we can make indoor spaces more accessible.

Grant opens things up with legally blind consumer, Stephen Ricci about some of the challenges he experiences navigating indoor spaces.

He speaks to Maayan Ziv, Founder and CEO of AccessNow and Matthew Shaw, Head of Accessibility Practice and Innovation at the Rick Hansen Foundation to hear how we can tackle the physical and attitudinal barriers in our indoor spaces.

The Waterloo Regional Airport incorporated accessibility into a major property redesign. Operations Manager Tanya Herback shares what visitors can expect.