Generally speaking, there's an honour system when it comes to using public transit, but when it comes to priority seating on buses, trains, and planes, it can get grey. Nisreen Abdel-Majid explores this topic.
Suzanne Holder is the Customer Experience Manager at MiWay, Mississauga, Ontario's major transport system. She shares how riders with invisible disabilities can identify themselves through the Sunflower program, which extends to Metrolinx-operated transit as well.
Sonia Gangopadhyay, Director at the Centre of Expertise for Accessible Transportation with the Canadian Transportation Agency, explains the One Person, One Fare policy, legislated for travelers with disabilities within Canadian borders.
Debbie Gillespie, 2026 ACAT Vice-Chair for the Advisory Committee on Accessible Transit, which works with the Toronto Transit Commission (TTC), explains how accessible travel is handled in the big city.